Refund & Cancellation Policy

All purchases made through the VFF Library are considered final.

Due to the nature of digital products and the ability for digital content to be accessed, downloaded, saved, copied, or otherwise retained after purchase, VFF does not offer refunds, returns, exchanges, or cancellations for Library purchases once an order has been completed or digital access has been provided.

This applies regardless of whether the purchaser has:

• Downloaded the purchased content;
• Opened or read the purchased content;
• Used the purchased content;
• Changed their mind after purchase;
• Purchased the product by mistake;
• Purchased the wrong product;
• Decided that the product is no longer needed;
• Determined that the product does not meet their personal preferences or expectations; or
• Failed to use or access the purchased product after purchase.

Once a Library purchase has been successfully submitted and payment has been processed, the order cannot ordinarily be cancelled.

VFF does not provide a cancellation period for Library purchases.

Before completing a purchase, customers are responsible for reviewing the product description, contents, format, applicable requirements, and any other information displayed on the relevant product page.

Library products may be delivered electronically through downloads, customer accounts, email, website access, or another digital delivery method selected by VFF.

Once digital access or delivery has been initiated, VFF will not ordinarily accept a request to cancel the transaction or receive a refund solely because the purchaser has decided not to use the product.

Customers are responsible for reviewing the information provided on the relevant product page before purchasing.

VFF makes reasonable efforts to ensure that product descriptions, specifications, previews, and other information published on the website are presented accurately.

However, customers are responsible for determining whether a particular digital product is appropriate for their individual needs, circumstances, level of knowledge, intended use, or expectations before completing a purchase.

VFF is not responsible for a purchaser’s individual interpretation, application, implementation, or use of information contained within a Library product.

Certain VFF Library products may contain educational, informational, general-care, or other guidance relating to cats, feline care, breeding, ownership, development, nutrition, behavior, or related subjects.

Such materials are provided for general informational and educational purposes and are not a substitute for individualized professional advice.

VFF does not guarantee that information contained within a Library product will produce a particular result or outcome for a particular purchaser, animal, household, or circumstance.

Where professional veterinary, medical, legal, financial, or other specialized advice is required, the purchaser should consult an appropriately qualified professional.

A technical problem does not automatically create an entitlement to a refund.

If a customer experiences a genuine technical problem preventing access to a purchased digital product, the customer should contact VFF Support using the available support channels.

VFF may, at its discretion and where reasonably practicable, attempt to resolve the technical issue or restore access to the purchased product.

Any technical assistance provided by VFF does not constitute an obligation to provide a refund, cancellation, or monetary compensation.

Customers are responsible for reviewing their order before completing payment.

Where a customer purchases the same Library product more than once, duplicate purchases are not ordinarily eligible for a refund solely because the purchaser unintentionally completed multiple transactions.

Customers should verify their cart and order information before completing payment.

Discounted, promotional, bundled, or specially priced Library products remain subject to this Refund & Cancellation Policy unless VFF expressly states otherwise in writing.

A promotional price, discount, coupon, or special offer does not create a separate right to cancellation or refund.

Payments may be processed through third-party payment providers.

VFF is not responsible for delays, interruptions, declines, authorization failures, technical errors, currency-conversion differences, bank charges, card-provider charges, or other issues arising from a customer’s bank, card issuer, payment provider, internet connection, device, or third-party service.

Where a payment has not successfully reached VFF, no order or digital-access obligation shall be considered completed until the transaction has been successfully confirmed.

If you believe that a transaction was made without your authorization, you should contact your payment provider and VFF Support promptly.

VFF may request reasonable information necessary to investigate a disputed transaction.

This section does not create a general refund entitlement for completed purchases.

Nothing in this Policy is intended to exclude, restrict, or waive any right, remedy, obligation, or protection that cannot lawfully be excluded or restricted under applicable law.

If a transaction is affected by an issue for which applicable law requires a particular remedy, VFF will address the matter in accordance with the applicable legal requirements.

Except where such rights or remedies are legally required, VFF does not voluntarily provide refunds, returns, exchanges, or cancellations for Library purchases.

VFF reserves the right to modify or update this Refund & Cancellation Policy at any time.

Any updated version will be published on the VFF website with its revised effective date.

The version applicable to a transaction will generally be the version in effect at the time the purchase was completed, subject to any mandatory requirements of applicable law.

If you experience a technical problem accessing a purchased Library product or have a question concerning a completed transaction, you may contact VFF through the official support channels provided on the website.

Please include your order information and a description of the issue so that VFF can identify the relevant transaction.